Service is an important component of ALVAN USA INC services.
Alvan USA four stand-alone product groups share common resources – marketing, credit and collections, information technology – while maintaining a sharp industry focus.
Alvan USA developed over the past twenty years a unique system and strong know-how to select, appoint, and manage international distributors to market these products overseas. Alvan USA works with its Partners to design a comprehensive world wide distribution program, specific to each product line. The key components are:
Sales Presentations
Alvan USA produces electronic and hardcopy product presentations designed for use by Alvan USA sales executives and their Channel partners for staff training and customer presentations.
Trade Shows and Travel
Alvan USA professionals are experienced in getting real sales results from international trade and professional shows. We travel, meet face-to-face with our customers and see first-hand their needs and marketing efforts.
Export Product Pricing
Product pricing designed for world wide exporting offers distributors, integrators and resellers preferred pricing based either on their distribution function, annual volume commitment or both. We also organize all price protection and return programs for technology products to match the product’s life cycles.
Co-op Promotional Programs
Alvan USA manages many easy-to-budget co-op promotional programs. Alvan USA requires proof of expense for any co-op credit, whether it be for foreign-language literature, local media advertising, a trade show or sales conferences.
Promotional and Merchandising Materials
Any sales, marketing, advertising aids are listed and presented in a “Fax Ready ” or internet order form.
Warranty Service
In export marketing, confusion surrounding warranty coverage often is a source of customer discontent. As part of its services Alvan USA clarifies the manufacturer’s export warranty policy and explains to distributors, where applicable, a simple, concise method for presenting a claim.
Forecasting and Inventory Management
Alvan USA employs inventory control spreadsheets to monitor distributor stock levels and help distributors forecast future requirements.
Distributor and Reseller Sales Agreements
Alvan USA secures a distributor’s/reseller’s annual forecast and volume commitment and spells out its corresponding commitments to the distributor/reseller in an annual sales agreement. The document serves as a valuable tool for forecasting, budgeting and performance management.